There are several reasons why you could be encountering a failed or delayed download. We recommend following these troubleshooting steps since they can solve the issues:
- A fresh start may solve this for you. Force close the app or restart your device, and try the download once more.
- Make sure the Collect app is updated to the newest version. If you're in a browser, make sure that it is updated to its newest version.
- Make sure your device's Operating System is updated to the newest version
- Check your internet connection. We would advise you to use WiFi instead of mobile data. Restart your modem/router.
- If you're on mobile data, do you have enough data left to download the files?
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Do you have enough storage space left on your device to download the files?
If you're having trouble downloading your transfer into Collect: you can always try downloading the transfer to your device without using the Collect app. To do this, simply copy and paste the transfer link into a mobile browser or open it using our WeTransfer app. Once the files are downloaded, you should be able to import them into Collect as usual.